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In most cases, your order will be shipped within three business days. Shipping in the US is via first class or priority mail; shipping to Canada is via air letter post; shipping to addresses outside of the US and Canada is via international first class (what used to be called "airmail"). We will notify you by e-mail when your package has shipped. If you haven't heard from us after five business days, please e-mail us and we'll investigate the status of your order.
You'll notice that we have two prices for each item, with a higher price if it's being shipped outside of the US and Canada. We'd like our international customers to know that the item prices are higher to account for our extra cost to ship to your location. You might ask, why don't we simply add higher 'shipping and handling' charges for addresses outside the US and Canada? Yes, that would make sense, but unfortunately our shopping cart setup only allows one shipping table regardless of where you are, whether New Jersey or New Zealand! The simplest way we could make it work was to build the extra shipping costs into the item price.
If you are an international customer, and plan to order five (5) or more items at once, please e-mail us before placing your order, and we will be able to give you a discount on shipping.
If you live in Pennsylvania, please note that your order will include six percent (6%) state sales tax.
If you would like the Shamanic Music Store to consider selling your shamanic journeying music, please send us a message on the Contact page. Tell us about your recording(s), including the artist name, title, and available format(s) (cassette, CD). We also welcome recommendations from shamanic practitioners: if you know of journeying music that we should be selling at the Shamanic Music Store, please let us know!
If you are a musician doing shamanic music and do not have a record label, contact us anyway! Fjordstone Records can package and distribute your music if it meets our criteria. If you're interested, please write to us via the Contact page and we'll e-mail you the address for submission of your demo and short bio.
Returns and Exchanges for Duplicated on Demand CDs
Aisling Willow Grey's CD titles are Duplicated on Demand CDs, which means that they are individually recorded on CD-R media when we receive your order. This allows us to offer a greater variety of specialized titles that would otherwise not be available. Most CD players play CD-R discs just like any other CD, but we know that there are a few CD players that simply cannot play CD-Rs reliably. We guarantee that our Duplicated on Demand CDs will work in your CD player, or we will refund your money in full upon return of the item. If you have a problem, please e-mail us.
Returns and Exchanges for all other CDs and cassettes
CDs and cassettes that shipped sealed may not be returned after they have been opened, unless the item is defective. CDs and cassettes that ship without overwrap may not be returned unless the item is defective. If you receive a defective item, please e-mail us and let us know, and we will send you instructions for returning the item by mail. We will replace the item with another copy, and refund your outlay for postage.
We will never sell, rent, give away, or exchange your personal information with any third party, for any reason. We do not collect any personal information when you visit our site, unless you e-mail us or place an order. The only thing your information will be used for is fulfilling your order, responding to your inquiry, or, from time to time, letting you know about specials or new products at our store (if you've signed up for notification on the Contact page.).
By using our PayPal shopping cart, your credit card (or bank account) information stays completely private: we do not ever see, or retain, your billing or credit card information.
Any other questions, please use the form on the Contact page, or e-mail us with your questions or comments.